Return Policy

At KDDSPORTS, we strive to ensure you love every pair of shoes you order. If you are not fully satisfied with your purchase, we’re here to help. This policy outlines our return, exchange, and refund process.

1. Eligibility for Returns

You may return or exchange your order within [30] days of the delivery date, provided:
  • The shoes are unworn, unwashed, and in new condition.
  • All original packaging, tags, and accessories are included and undamaged.
  • The product is not marked as “Final Sale” (clearance items are non-returnable unless defective).
We reserve the right to refuse returns that do not meet these requirements.

2. How to Start a Return

To begin a return or exchange:
  1. Contact our customer support team at [Your Contact Email] with your order number and reason for return.
  2. Our team will review your request and send you a return authorization (RA) number and instructions.
  3. Package the shoes securely with all original items, clearly mark the RA number on the outside of the package, and ship them back to the address provided.
Note: Returns sent without prior authorization may not be accepted.

3. Refund Process

Once we receive and inspect your returned item(s):
  • If approved, we will process a refund to your original payment method within 5-7 business days.
  • Refunds are issued for the full product price, minus any shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product).
  • Please allow additional time for your bank or payment provider to process the refund.

4. Exchange Policy

If you need a different size, color, or style:
  • We offer exchanges for eligible items within the return window.
  • You will be responsible for shipping costs to return the original item, and we will cover the shipping cost for the replacement (unless the exchange is due to our error).
  • Exchanges are subject to stock availability. If your requested item is out of stock, we may offer a full refund instead.

5. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item:
  • Please contact us within [7] days of delivery with photos of the issue and your order number.
  • We will arrange a free replacement or full refund, including return shipping costs, at our option.

6. Shipping Costs

  • Customer-initiated returns/exchanges: You are responsible for paying return shipping fees.
  • Our error (wrong item, defective product): We cover all shipping costs for returns and replacements.
  • Original shipping fees are non-refundable unless the entire order is returned due to our error.

7. Final Sale Items

Items marked as “Final Sale” or “Clearance” are not eligible for return or exchange, except in cases of manufacturing defects.

8. International Returns

If you are returning an order from outside the country of purchase:
  • You are responsible for any customs duties, taxes, or fees incurred during the return process.
  • We recommend using a tracked shipping service to ensure your return is delivered safely.

9. Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. The policy in place at the time of your purchase will apply to your order.

10. Contact Us

If you have any questions about our Return Policy, please reach out to our support team at: